PlatformService

A helpdesk built for guests and residents. Every channel, every ticket, every answer.

LINE, WhatsApp, Airbnb, Booking.com, VRBO and email in one team inbox. Requests become tickets, tickets become maintenance jobs, and AI drafts every reply from the booking and your own knowledge base.

Apply for the beta Included in one fee

Tickets

Open · 14In progress · 6ResolvedAll

PriorityCategoryLabelsAnalytics

First response, median

18 min

Average response

42 min

Opened this week

Resolved this week

#SubjectUnitPriorityOwnerStatus

1284Air-con making a noise againAppliance · LINENakano Loft 2FMediumMikaIn progress

1283No hot water this morningPlumbing · WhatsAppKomagome 101UrgentKaitoOpen

1281Extra futon for a visitorSupplies · PortalMitaka Garden 201LowAnaOpen

1279Noise from 3F after midnightNeighbours · EmailKanda RiversideHighMikaOpen

1276Lost key cardAccess · WhatsAppEbisu StudioHighKenIn progress

1272Wi-Fi drops at nightInternet · LINESangenjaya 3FMediumMikaResolved

1270Which day is plastic rubbish?House rules · LINEAsakusa AnnexLowAuto-replyResolved

#1284 · from Seo-yun Sato on LINE · Nakano Loft 2F

Air-con making a noise again

ApplianceMediumRepeat issueIn progress · Mika

The air-con is making a rattling noise again, worse at night. Video attached.

Seo-yun · 12:31 · resident

Sorry about that! While we look into it, please try switching the unit off at the breaker for one minute — it often clears the fan.

Automatic first reply · Appliance: air-con

Third report from this unit since August. Let’s get the contractor in rather than another reset.

Internal note · Mika · not visible to the resident

Public replyInternal note

Thanks Seo-yun — a technician will come on Monday between 10:00 and 12:00. Is that OK?

AI draftCreate maintenance taskSend on LINE

Guests and residents keep using the app they already have. It all arrives in one place.

LINE

Your official account. Residents keep chatting where they already are.

Your business number, with the 24-hour reply window counted down and templates after it.

Airbnb, Booking.com, VRBO

Guest messages from each platform, answered from the OTA inbox.

Inquiries, owners and vendors, threaded with the rest.

Website chat

Answers visitors from your knowledge base and searches live listings.

Resident portal

Problem reports, with photos and video, arrive as tickets.

Contact forms

Inquiries, viewing requests and owner leads, with follow-ups.

Announcements

Building notices and the newsletter go out the other way.

Team inbox

Every conversation knows the guest, the room and today’s cleaning.

Conversations link to the resident automatically by phone number, so whoever replies sees the booking, the unit and the history.

Inbox

Search guests, residents, units…

Needs reply · 3AllMineSnoozed

Mara Lindqvist2m

AirbnbKomagome 205

We land at Narita around 13:00 — is an early check-in possible?

Seo-yun Sato14m

LINENakano Loft 2F · resident

The air-con is making a noise again, can someone check?

Kenji Park32m

Booking.comSangenjaya 3F

Where do I upload the passport photo?

Haruto Costa1h

WhatsAppMitaka Garden 201 · resident

November rent sent by Wise, screenshot attached

Emma Lopez2h

Booking.comAsakusa Annex 2F

Arriving late, around 23:40 — is that OK?

Viewing request3h

EmailWebsite form

Monthly stay at Mitaka Garden from December

Mara LindqvistAirbnb

Komagome 205 · Oct 9 – 13 · 2 guests

Assigned: MikaSnoozeResolve

Today

Hi! We land at Narita around 13:00 — is an early check-in possible? Also, is the studio free for two weeks in March?

Mara · 12:41 · via Airbnb

AI draft · in your voiceFrom: reservation · calendar · knowledge base

Hi Mara! Check-in is from 15:00, but today’s cleaning finishes at 14:00, so you’re welcome from 14:30. For March, Komagome 205 is free from the 3rd to the 18th — shall I hold those dates for you?

Send to AirbnbEditImproveRegenerate

Write a reply… (Ctrl+Enter to send)Saved replies

Reservation

Check-inFri 9 Oct, 15:00

Check-outTue 13 Oct, 11:00

Guests2

Check-in formCompleted

Today’s cleaningDone by 14:00

Knowledge base · Komagome 205

Wi-Fi

Hikari-205 · password in handbook

Getting in

Smart lock · code sent at check-in

House rules

No smoking · quiet after 22:00

Team notes

Second stay with us. Asked for a late checkout last time — we gave 12:00.

Mika · private note

Assign to a teammate

Open, pending, resolved and closed

Send and resolve in one click

Snooze until later today, tomorrow or next week

Saved replies for the answers you give daily

Private team notes inside a thread

Photos, video, reactions and quoted replies

Delivery receipts

An email alert when a message waits 8 hours

Tickets and requests

From “the air-con is rattling” to fixed, without leaving the dashboard.

01ResidentWrites on LINEA video of the rattling air-con, at 12:31.

02AutomaticTicket #1284 opensCategory appliance, priority medium, linked to the unit.

03AutomaticFirst reply sentThe air-con troubleshooting answer, in the resident’s language.

04MikaInternal note“Third time since August — book the contractor.”

05MikaMaintenance taskOne click creates the job; the contractor gets a link.

06AutomaticResolvedThe resident is told, and response times are logged.

Everything a ticket carries

A number per operatorCategoryPriority, low to urgentAssigneeStatusCustom labelsPublic reply or internal noteEdit and unsendAutomatic first replyLink to a maintenance job

Response analytics

Last 8 weeks · demo data

First response, median26 → 18 min

Tickets resolved per week31

Knowledge base

Write it down once. Every answer gets sharper.

A staff knowledge base for how your team works, and a guest knowledge base per unit for Wi-Fi, door codes, house rules and local tips. The AI answers from both — and only from them.

From your files. Type entries, or extract them from PDF, Word, Excel and CSV.

From your conversations. New facts are suggested from threads; staff approve them.

From the gaps. Questions the AI couldn’t answer are listed for you to fill.

From the manual. The dashboard’s own help pages sync in every day.

Knowledge base · Komagome 20518 facts

Wi-FiHikari-205 · password in handbook

Getting inSmart lock · code shared 7 days before arrival

Check-in15:00 · self check-in

House rulesNo smoking · quiet after 22:00

Suggested from a conversation

“The nearest 24-hour supermarket is Life, 4 minutes toward the station.”

Add to knowledge baseDismiss

3 questions the AI couldn’t answer this week · Fill the gaps

AI drafts and assistants

Grounded in your data, careful with secrets, and it waits for you. Auto-send stays off until you switch it on.

A draft for every message, with its sources

Each draft is written in the guest’s language from the reservation, the thread and the unit’s knowledge base, and shows what it used and how confident it is. Door codes and Wi-Fi passwords are only included within seven days of arrival.

Staff can also type their own reply and press Improve to have it polished.

Draft · JapaneseConfidence high · suggested owner: Mika

佐藤様、ご連絡ありがとうございます。月曜日の10時〜12時に技術者が伺います。ご都合はいかがでしょうか。

Ticket #1284Maintenance visit Mon 10:00Resident · Nakano Loft 2F

Staff assistant · dashboard and LINE

Ask how the team does things

Answers from the staff knowledge base and, when switched on, live data: availability, unit details, occupants and move-in costs.

“How do we refund a deposit paid by Wise?”

Resident assistant · portal

Answers residents at any hour

Rubbish days, the Wi-Fi, how to report a problem — and a hand-off to staff when it needs a person.

“Which day is plastic rubbish in Asakusa?”

Website chat

Turns visitors into inquiries

Answers questions about your buildings and searches live listings for dates, area and budget.

“Anything near Mitaka under ¥140,000 from December?”

Why not a generic helpdesk?

Generic helpdeskOmniPM

Knows the booking and the unitOnly if you build an integrationEvery thread is linked to both

LINE and WhatsAppAdd-ons or not supportedBuilt in, on your own accounts

Door codes and Wi-FiCopied in by handFrom the knowledge base, shared at the right time

Turns a request into repair workA separate toolOne click to a maintenance job with a vendor link

Answers in the guest’s languageVaries13 languages, drafted and translated

Priced per agent seatUsuallyNo — priced by units, with AI credits included

Bring your LINE and WhatsApp accounts. We’ll connect them during setup.

Apply for the beta Book a demo