Resources
What each part of OmniPM does, grouped the way the dashboard is. Customers get the full manual inside the dashboard — a Help button on every screen opens its page.
30staff chapters
9topic groups
13dashboard languages
Start here
Finding your way around, and the daily overview.
How the sidebar groups every screen, and how its badges count the work waiting. Ctrl+K or Cmd+K searches buildings, units, reservations, contacts, knowledge-base entries and cleanings at once. Roles decide what each person sees, and a Help button in the top bar opens the manual at the screen you’re on.
The morning overview: buildings, units, what’s available (decided by date, not a status label), this month’s occupancy and the bookings still waiting on payment — with the newest reservations and inquiries underneath.
Bookings, residents and guests, from first inquiry to move-out.
Every stay is a reservation, filtered by payment, state, method and assigned staff, with a drawer for overview, timeline, payments, documents, move-out and actions. Covers booking links with custom prices, check-in links, importing a resident, room and co-occupant changes, and estimates — plus the contract-date rules: billing starts on the contract start, and an ended contract with no notice means month-to-month.
One weekly calendar of viewings, contract-explanation meetings, cash pickups and blocked time. Each staff member has working hours and a public booking page where prospects and residents pick a free slot, without double-booking.
Prospects who paid a waitlist fee, with their move-in window, budget and preferences. The Matches view lists units that fit; send an offer they accept or decline from a link, then convert it into a reservation.
Two kinds: the resident handbook per building — house rules, Wi-Fi, rubbish days, emergency contacts — and the short-stay guest handbook per room, sent with the check-in link. Update entrance codes and Wi-Fi here the moment they change.
Notices, room checks, the move-out report and the deposit settlement. Explains notice counted including the move-out day, short-notice and early-exit penalties (never stacked, and waivable with a reason), the impact preview before saving, and pushing the report to the resident’s channel with a 7-day contest window — or as final.
What the move-out confirmation email asks residents to do before they leave. Each checklist applies to a property type or to chosen buildings, in English and Japanese, and any section can print only in some cases — only in some buildings, or only when there are co-occupants.
Residents register overnight visitors; the fee is due on the guest’s check-in date and is always billed apart from rent, and some units cap total guests. Residents can leave one review when they move out, which staff approve or reject.
The building and unit catalogue behind your websites: names in English and Japanese, address and stations, photos, amenities, house rules, and each unit’s size, layout, rent, fees, capacity and availability date. Changing a unit’s price affects future bookings only.
Rent, payments, expenses, the P&L, deposits and accounting.
Availability by date, a unit map coloured by occupancy, residents by status — upcoming, active, month-to-month, advertise, past — and the payments ledger. Explains prorated months, charges merged into rent, transfer proofs checked automatically, reminders and late fees.
Expenses entered by hand or flowing in from cleaning, maintenance and purchases; monthly profit and loss per building and for the portfolio, with discounts netted into rent and deposits kept out of income; every deposit from held to refunded; and rent-roll reports for owners and bookkeeping.
Landlord accounts for the owner portal: the owner’s name, the emails they sign in with, their portal language (English or Japanese) and their buildings. Owners can’t sign themselves up, and one email belongs to one account.
Transactions imported from freee, to classify: assign each to its building, mark it as a company-level cost, or ignore it. Working the pending list down keeps every building’s P&L honest.
Cleaning, maintenance, stock, devices and building duties.
Cleaning events from scheduled to completed, with tasks, hours, transit and photos; damage found during a cleaning opens a maintenance issue by itself. Recurring schedules create cleanings weeks ahead, and timesheets and paid holiday are built from the completed ones.
Built on five words: a request (a report), a project (the job), its ordered steps, checklist items and the data room. Projects show as a list, a board or a Gantt chart. A share link opens a whole project to a contractor without a login, so treat it like a key.
Bedding stock — pillows, blankets and linens — per building and at the office, with every change kept in a history, and bedding requests sized to the incoming resident’s bed. Purchases are one row per invoice, read from the receipt, with each line assigned to its property and booked as an expense.
One card per device — sensors, meters, smart locks and plugs — with monthly usage and status. Pick a month to review a past period, and spot a device that went offline or unusual usage in a unit.
Oversized rubbish the ward collects by appointment. Office staff, housekeepers, maintenance staff and house leaders report items with photos; the office records the ward booking — pickup date, receipt number and who puts it out — and the calendar event and reminders follow until it’s marked as put out.
Residents who take on building duties, mainly rubbish, for a rent discount: leaders per building, their discounts, supply requests, receipts for reimbursement, duty reports with photos, and the garbage schedule driven by each building’s collection days.
Conversations, tickets and notices to residents.
LINE and WhatsApp conversations in one inbox, linked to the resident so the booking and history sit alongside; Airbnb and Booking.com messages in the OTA inbox; and website inquiries, viewing requests and owner leads in Contacts, worked from New to Confirmed.
Residents’ reports and requests as tickets — open, in progress, closed — with categories, priority, assignee and your own labels. Analytics show first-response and average response times; a physical repair gets a linked maintenance job.
Announcements are official notices to the residents of chosen buildings, by email and in their portal, sent now or scheduled. The newsletter is marketing to subscribers, with unsubscribes handled for you.
Social media, content, job posts and analytics.
AI-assisted publishing to TikTok, Instagram, Facebook and X. An autopilot drafts posts — including property montage videos — into a queue you review; everything in the queue publishes unless you step in.
Blog posts written by hand or with AI, landing as drafts to review in several languages; and discount campaigns — a percentage or a fixed amount, permanent or for the first months — with an optional banner on your site.
Bilingual job openings for your careers page, drafted from a short brief with AI and edited before they go live. Switch filled roles off rather than deleting them; applications arrive with CVs attached.
An overview, then five areas: occupancy (now, forecast and history), income (estimate and what-if), pricing (your rents against the market, with suggestions per unit), marketing (funnel, sources, website, campaigns and blog) and audience. Every panel says which window its numbers cover.
The staff assistant and the knowledge it answers from.
Ask operational questions in any language; the assistant answers from the staff knowledge base, including the manual, and says so when it doesn’t know. With permission it looks up live availability, prices and move-in costs — read-only — and staff can ask it from LINE too.
Two knowledge bases: the staff one behind the internal assistant, and the customer one behind your website assistant. Add entries by hand or from PDF, Word, Excel and CSV files; the Unanswered tab lists every question the assistant couldn’t answer, with how often it was asked.
Configuration that applies to everyone at once.
Staff accounts and the roster, the automation switches (each says what stops when it’s off), email templates, house rules, reference data, calendar feeds and sync history, the error log, staff availability, auto-replies for appliance reports, and your freee and Google Workspace connections.
The tenancy agreement as a template: text with fields that fill in from the reservation, sections that print only when conditions match, and signature blocks. Write it or import it from Word, choose which buildings use it, preview it against real reservations and keep versions. Signing in the app is switched on per workspace.
Common confusions, and what to do when something breaks.
Where moved pages went, and the usual confusions: a unit still occupied after its contract ended (month-to-month), availability that follows the date, two knowledge bases, two handbooks, amounts that prorate. Then what to do when something is actually broken.
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Inside the dashboard
A Help button on every screen
It opens that screen’s chapter of the manual — the right one for the tab you’re on.
Ask instead of searching
The AI chat answers from the manual and your own staff knowledge base, in your language, and says when it doesn’t know.
Gaps get written down
Every question it couldn’t answer is listed, with how often it was asked, so your knowledge base grows from real questions.
The full manual is available to every OmniPM customer inside the dashboard. This page is the overview.
Move Outs
Notice-period rules
Notice is counted including the move-out day: under a 30-day rule, filing on 1 June for 30 June is exactly 30 days. Less notice means a short-notice penalty for the missing days.
Publishing the report
Push as final skips the 7-day contest window. It is refused when the settlement carries charges the resident never agreed to.
Kenji gave 22 days’ notice. What do we charge?
Also in the manual
For residents
Signing in, reviewing the contract, paying rent, the move-in condition report, giving notice and getting the deposit back.
For owners
Monthly statements, payments and balance, residents and occupancy.
For field staff
Cleanings, room checks, timesheets and pay.
Concepts
Month-to-month, proration, deposits, the ledger, move-out penalties and the fee catalogue, each explained once.
Set up with us
Beta operators get their units, residents and bookings imported and their team trained by us.
Apply for the beta